What Haruno keeps to find problems

The small log files Haruno for Windows keeps on the PC, what is never in them, how long they stay, and how little leaves the PC. Nothing is sent to Haruno unless the customer attaches it.

Mac appAvailableThe Mac keeps diagnostic records without chat content. It has no button to copy or send them.
Windows appAvailable

When something goes wrong, Haruno needs to be able to say what happened. So it keeps a few small log files on the PC. They say what happened and when. They never hold what you wrote, what Haruno answered or what is in your documents.

What leaves the PC

Nothing is sent by these files. Haruno has no button that sends a report or exports the logs, and nothing uploads them. If our team asks for a file, the customer finds it and attaches it to their message themselves. The customer decides.

This page is about the PC

It covers the files Haruno keeps on the customer's computer. The Haruno online service keeps its own records of the requests it handles. The privacy page, linked from About, explains those.

What is kept

Haruno keeps its files in its own folder in Local AppData, called HarunoClient. The timing, failed action, update and notification files are in a folder called logs inside it. The other records sit in nearby folders of the same Haruno folder.

Record	What it says	What it never holds
Answer timing log	One line for each attempt to get an answer: how long it took, the result and any advice to wait. Always on. When it reaches about half a megabyte, Haruno keeps one older copy and starts again.	The question, the answer, request details, keys or passwords
Failed project actions log	One line when an action on a project failed or was cancelled: what the action was, the step where it ended and the kind of error. Always on.	The wording of the error, any name, any file path
Update log	Each attempt to install an update, and why one failed. See Automatic updates.	Anything about your work
Assistant error records	A short record when one of the assistant's own checks fails: an id, the time, the error text with keys and passwords removed, and how large things were. They are marked "content: not captured". Kept for two weeks, at most 50 files.	The action, the instructions or the conversation
Assistant activity log	Timings, event names, names of tools, sizes and session ids. The wording of what you asked is replaced by "REDACTED".	What you asked or what it answered
File check results	A line each time Haruno's check of an attached file finds something or cannot finish. It says where the file came from, the result, the reason, the file type and a size band.	The file's name, its path or its contents
Notification trace	Off unless someone switches it on to reproduce a problem. It says which notification was chosen and whether it appeared. See Notifications.	The text of the request or question

Content is not recorded in normal use

For its developers, the assistant can write a copy of what one of its own checks looked at, including parts of the conversation, to a file on the PC. That happens only inside a window that must be opened on purpose and that closes by itself within 24 hours. The Windows app never opens that window itself. Haruno always works in its isolated space, so the window cannot be reached from the app at all. Even inside the window, the text is shortened and keys and passwords are stripped.

Removing secrets is a safety net, not a promise

Haruno removes the usual shapes of keys, tokens and passwords from error text before it is written. A secret in a shape it does not recognise could stay. This is one more reason the routine files do not record content at all.

How long files stay

Haruno clears old diagnostic files in the background each time it starts. Error records older than 14 days go.
Copies of conversations that an older version of Haruno once left in these folders are removed too.
Deleting a chat, or ending a temporary chat, removes the assistant's records for that chat.

Helping support find a problem

Note the Haruno version. Open About and click the version number to copy it.
Write down roughly when the problem happened.
If our team asks for the logs, open %LOCALAPPDATA%\HarunoClient\logs in File Explorer and attach the files they name.

The About page showing the Haruno name and the version number under it. — Click the version number on the About page to copy it.

What to tell a customer

"Haruno keeps small log files on your PC. They say what happened and when, not what you wrote or what Haruno answered."
"Nothing is sent to us automatically. You choose whether to send a file."