Haruno Knowledge base

Tiers

See the plans a person can be on and the allowance each one gives.

  • Operator consoleAvailable

A tier is a plan. It decides how much a person can use in a period. Tiers lists them. It is the place to look when you need to know what a plan allows. It is read only: nothing on it can be changed.

The Tiers page: a card for each plan, Free, Solo, Team, Business and Enterprise, each with a budget and a reset period

What you see

One card for each tier:

  • The plan's name.
  • Budget: the allowance in US dollars. A dash means there is no cap here.
  • Resets: how often the allowance starts again, such as every 30 days.

The standard plans

PlanNotes
FreeThe plan a new account starts on in the standard set-up. It has no allowance. See below
SoloA plan customers can buy
TeamA plan customers can buy. An organization on Team is limited to a small number of members
BusinessA plan customers can buy. No member limit
EnterpriseNo cap here. An operator sets it up for each account

This is how the plans are set up out of the box. The page always shows what this environment really has.

Free is not a trial

A Free account can sign in to the dashboard. It has no allowance, so it cannot use Haruno's AI until a plan is bought or an operator gives it a higher tier. To give a person access, change their tier on the Users page, or send them a promo code.

Who can use it

Every operator can read it.

What a person in sales can ask an operator

  • "What is the allowance on Business?" Read the card.
  • "How often does a plan's allowance reset?" Read Resets.
  • "Can we make a custom plan for this customer?" Plans are not edited here. Ask engineering, or use a promo code or credit for a one-off.

Last updated · PR #2944 · View this version on GitHub

History (1 version)
  1. Internal knowledge base for staff: site, reader keys, assistant, 197 pages and the PR rule (#2944)
    PR #2944Commit a2a7836The page at this version
    What changed
    @@ -0,0 +1,46 @@
+---
+title: Tiers
+summary: See the plans a person can be on and the allowance each one gives.
+feature: ops-tiers
+covers:
+  - web/monitoring/components/TiersPage.tsx
+  - server-dotnet/src/Haruno.Server/Services/TierSeeder.cs
+---
+
+A tier is a plan. It decides how much a person can use in a period. **Tiers** lists them. It is the place to look when you need to know what a plan allows. It is read only: nothing on it can be changed.
+
+<Shot src="/m/4d432e71d120-ops-tiers-dark.png" alt="The Tiers page: a card for each plan, Free, Solo, Team, Business and Enterprise, each with a budget and a reset period" />
+
+## What you see
+
+One card for each tier:
+
+- The plan's name.
+- **Budget**: the allowance in US dollars. A dash means there is no cap here.
+- **Resets**: how often the allowance starts again, such as every 30 days.
+
+## The standard plans
+
+| Plan | Notes |
+|---|---|
+| Free | The plan a new account starts on in the standard set-up. It has no allowance. See below |
+| Solo | A plan customers can buy |
+| Team | A plan customers can buy. An organization on **Team** is limited to a small number of members |
+| Business | A plan customers can buy. No member limit |
+| Enterprise | No cap here. An operator sets it up for each account |
+
+This is how the plans are set up out of the box. The page always shows what this environment really has.
+
+<Callout variant="info" title="Free is not a trial">
+A **Free** account can sign in to the dashboard. It has no allowance, so it cannot use Haruno's AI until a plan is bought or an operator gives it a higher tier. To give a person access, change their tier on the [Users](/ops/customers/users/) page, or send them a [promo code](/ops/customers/promos/).
+</Callout>
+
+## Who can use it
+
+Every operator can read it.
+
+## What a person in sales can ask an operator
+
+- "What is the allowance on Business?" Read the card.
+- "How often does a plan's allowance reset?" Read **Resets**.
+- "Can we make a custom plan for this customer?" Plans are not edited here. Ask engineering, or use a promo code or credit for a one-off.