Haruno Knowledge base

Devices

The Devices card on the Account page lists every desktop app signed in to the account and lets a customer sign one out by revoking it. It also explains the limit on devices.

  • DashboardAvailable

Each time a customer approves a desktop app, that computer is added to the Devices card on the Account page. The card says "Desktop apps signed in to your account."

The Devices card with two computers.
The Devices card. Two rows: Priya's MacBook Pro, Macos, added Oct 8, and NORTHGATE-DESK, Windows, added Oct 29. Each has a Revoke button.

What a row shows

  • The name of the computer.
  • The platform, Macos or Windows.
  • The date it was added, for example "Added Oct 8".
  • A Revoke button.

With nothing signed in the card says "No devices signed in."

Revoke

Press Revoke to sign that computer out. The app on it is signed out and has to be signed in again, which means approving it again. Use it for a lost laptop, a computer someone else used, or to make room under the limit.

There is no question first. If the revoke fails, the card says "Could not revoke the device. Please try again."

The limit

An account can have only a few devices signed in at the same time, five at the moment. At the limit, approving a sixth shows "Device limit reached — revoke a device on the Account page first." Revoke one here, and then approve again.

Good to know

  • A person sees only their own devices. An organization admin cannot see or revoke a member's.
  • Our team can also sign out one computer for a customer, for example after a theft is reported. The row then leaves the card and the app on that computer has to be approved again. The customer's other computers and their dashboard sign-in stay as they were.
  • The name is the one the app sends when it signs in, usually the computer's name.
  • The platform shows as "Macos" with a lower-case "os". That is how the dashboard writes it today.

Last updated · PR #2944 · View this version on GitHub

History (1 version)
  1. Internal knowledge base for staff: site, reader keys, assistant, 197 pages and the PR rule (#2944)
    PR #2944Commit a2a7836The page at this version
    What changed
    @@ -0,0 +1,39 @@
+---
+title: Devices
+summary: The Devices card on the Account page lists every desktop app signed in to the account and lets a customer sign one out by revoking it. It also explains the limit on devices.
+feature: dashboard-devices
+covers:
+  - web/dashboard/app/[lang]/account/page.tsx
+  - web/dashboard/lib/api.ts
+  - server-dotnet/src/Haruno.Server/Services/DeviceAuthService.cs
+---
+
+Each time a customer [approves a desktop app](/dashboard/desktop-app-sign-in/approve-a-device/), that computer is added to the **Devices** card on the **Account** page. The card says "Desktop apps signed in to your account."
+
+<Shot src="/m/ecf3000399ac-dashboard-devices-light.webp" alt="The Devices card. Two rows: Priya's MacBook Pro, Macos, added Oct 8, and NORTHGATE-DESK, Windows, added Oct 29. Each has a Revoke button." caption="The Devices card with two computers." />
+
+## What a row shows
+
+- The name of the computer.
+- The platform, **Macos** or **Windows**.
+- The date it was added, for example "Added Oct 8".
+- A **Revoke** button.
+
+With nothing signed in the card says "No devices signed in."
+
+## Revoke
+
+Press **Revoke** to sign that computer out. The app on it is signed out and has to be signed in again, which means approving it again. Use it for a lost laptop, a computer someone else used, or to make room under the limit.
+
+There is no question first. If the revoke fails, the card says "Could not revoke the device. Please try again."
+
+## The limit
+
+An account can have only a few devices signed in at the same time, five at the moment. At the limit, approving a sixth shows "Device limit reached — revoke a device on the Account page first." Revoke one here, and then approve again.
+
+## Good to know
+
+- A person sees only their own devices. An organization admin cannot see or revoke a member's.
+- Our team can also sign out one computer for a customer, for example after a theft is reported. The row then leaves the card and the app on that computer has to be approved again. The customer's other computers and their dashboard sign-in stay as they were.
+- The name is the one the app sends when it signs in, usually the computer's name.
+- The platform shows as "Macos" with a lower-case "os". That is how the dashboard writes it today.