A customer can delete their own account and data from the Account page. This page covers what goes, what is kept, the typed confirmation, and what an organization admin must do first.
DashboardAvailable
A customer does not need to ask us to delete their account. The Delete account card at the bottom of the Account page does it, at once.
The card after **Delete account and data** was pressed and the email address was typed.
What the card says
Goes right away: the name, the email, the sign-ins, the profile photo, the devices and the access to the models.
Cancelled at once, without a refund: any subscription.
Kept, without the name or email, for accounting: usage and billing records.
Not affected: connector sign-ins and downloaded files on the customer's own computer.
A link, How to remove data from your device, opens the deletion section of the privacy policy on haruno.ai. It explains how to clear what stays on the computer.
Steps
Open Account and scroll to Delete account
Read the pink box.
Press Delete account and data
The card now says "You're about to delete" the customer's email "and everything attached to it. This cannot be undone."
Type the email address
The box under "Type … to confirm" must match the account's email. Capital letters do not matter. The delete button stays disabled until it matches. Cancel closes the card with nothing deleted.
Press Delete account and data again
The customer is signed out and lands on the sign-in screen with the note "Your account and data have been deleted."
Organizations and QuickBooks companies
The card does not say these, but they happen:
A person who is in an organization leaves it. Their seat goes back.
QuickBooks companies in the person's own portfolio are disconnected and removed. Companies that belong to an organization stay with the organization.
An admin sees one more line on the card: "You're an organization admin: hand admin over to someone else or disband the organization first." It only blocks the only admin of an organization, because an organization cannot be left with nobody in charge. An admin who is not the only one can delete their account and simply leaves the organization. Send the only admin to Leave or disband an organization.
If it fails
The card shows a red box with the reason. For a problem on our side it says "Couldn't delete the account. Please try again."