When the Mac or Windows app signs in, it opens a page on the dashboard asking the customer to authorize or deny the device. This page shows that screen and every answer it can give.
DashboardAvailable
The Haruno apps do not have their own login screen. When a customer presses sign in in the app, the app opens a page on the dashboard in their browser. The customer checks that the request is theirs and presses Authorize.
What the customer does
Start the sign-in in the app
The Mac app or the Windows app opens the browser.
Sign in with Google if asked
A customer who is not signed in is sent to sign in first. They come back to this page afterwards.
Check the request
The page asks "Authorize this device?" and says "A desktop app is asking to use your Haruno account." It shows the Device, which is the name of the computer, and the Platform, Macos or Windows.
Press Authorize
The page says "Device authorized — return to the app." The browser hands a one-time code to the app on the same computer, and the app is signed in.
The approval screen.
Press Deny if the customer did not start the sign-in. The page says "Request denied. You can close this tab." and nothing is signed in.
After Deny.After Authorize.
When the page shows an error
The device limit.
What the customer sees
What it means
This sign-in request is invalid or has expired. Start again from the app.
The link is old (a request is good for about ten minutes), has been used, or is wrong. Start the sign-in again in the app.
Device limit reached — revoke a device on the Account page first.
An account can have only a few apps signed in at once, five at the moment. Open Devices and revoke one.
An old or wrong request.
Only authorize a sign-in you started
The page has no code to compare. It names the computer. If the name is not the customer's own computer, press Deny.
After the customer authorizes, the app keeps itself signed in. The customer can end that at any time from Devices.