Google is the only way to sign in to the dashboard or to create an account. This page shows the sign-in screen, what happens after it, and the messages a customer may meet.
DashboardAvailable
The dashboard is the website where a customer looks after their account. It lives at haruno.ai/dashboard.
There is one way in: Continue with Google. There is no password and no other sign-in button. The same button creates the account the first time.
The sign-in screen. The language switch sits under the card on a wide screen.
Signing in
Open the dashboard
Go to haruno.ai/dashboard. It opens the English sign-in screen. The language switch under the card changes the language.
Press Continue with Google
Haruno hands you to Google. Pick the Google account you want to use.
Land on Usage
You come back to the dashboard. For a moment it says "Finishing sign-in…". Then it opens the Usage page.
A first-time visitor sees the line "Don't have an account? Use “Continue with Google” above to create one." That is the whole sign-up.
Where you land
If you were already signed in, the sign-in screen sends you straight to the dashboard.
If you open any dashboard page while signed out, you are sent to sign in first. After that you come back to the page you wanted. A promo link and an app sign-in both rely on this.
A session that has run out is renewed quietly. If it cannot be renewed, you are sent back to the sign-in screen.
When sign-in does not work
The sign-in screen shows the reason in a red box under the button. The button stays, so the person can try again.
One of the messages. This one means the sign-in took too long or could not be checked.
What the screen says
What it means
Sign-in was cancelled.
The person closed or declined the Google window.
Your sign-in session expired or could not be verified. Please try again.
The sign-in took too long, or could not be checked. Start again.
We couldn't complete sign-in with that provider. Please try again.
Google did not finish the hand-over. Try again.
Your provider has not confirmed that email address, so we can't use it to sign in.
Google has not verified the address of that Google account. Verify it with Google first.
Sign-in with that provider is not configured.
Google sign-in is not set up on this server. Tell the team.
Sign-in did not complete. Please try again.
Any other failure.
This account needs help connecting to Google. Contact support to restore access.
See the box below.
The message for an older account that was created with a password.
Older accounts that used a password
An account that was made with a password cannot sign in with Google by itself. Our team has to restore it. The customer sees "This account needs help connecting to Google. Contact support to restore access." Haruno does not make a second account and does not merge the two on its own. Send the customer to support.
The screen that follows Google can fail too. It shows "Sign-in did not complete. Please try again." with a Back to sign in link.
The screen after Google, when something went wrong.
After an account is deleted
When a customer deletes their account, they land on the sign-in screen with the note "Your account and data have been deleted." See Delete your account.
The note a customer sees once after deleting their account.
Good to know
No passwords. The Account page has no password box.
The Mac and Windows apps sign in through this website. The app opens a page here and the customer approves it. See Approve a desktop app.
To leave, use Sign out at the bottom of the sidebar. See Getting around.