History lists every chat you have had. Search them, sort and filter them, pin the ones you need, archive or delete the rest, and open one to carry on.
Mac appAvailable
Windows appAvailable
History is the list of your past chats. Open one to carry on where you left off.
Press ⌘4 to open it. To search from any page, choose Edit ▸ Search Chats (⌘K). History opens with the cursor in the search field and your last search selected, so typing replaces it.
What you see
Chats are cards in a list, grouped under headings: Today, Yesterday, Previous 7 Days, Previous 30 Days, then one heading for each older month. Each card shows:
a short title. Haruno writes it from the chat. Until it has, the card shows the first words of the chat.
a line or two that sums the chat up
how long ago it was active
the number of messages
the project it is in, as a coloured label, whenever the list is not already limited to one project
At the top, a title says which list you are in, with a count under it.
The Filters button in the toolbar shows or hides a panel on the right. It lists the groups you can look at:
Row
What it shows
Recent
The six chats you used last, and your pinned chats
All Chats
Every chat that is not archived, with a count
Projects
One row for each project, with a count. Click one to see only its chats
Folders
One row for each folder you attached to chats outside any project, and Other chats for the rest
Archived
The chats you archived
Open a chat
Click a card, or right-click and choose Open. The chat opens on the Chat page, with all its messages, and you can write in it. See Chats in a project for how a chat and its project go together.
Search
Type in Search messages in the toolbar. History looks through the text of all your chats, archived ones too, and lists the chats that contain it. Capital letters do not matter. Results are tagged Archived where they are. While it works the list says Searching…. If nothing matches it says No matching chats.
Sort and filter
The Sort and Filter button in the toolbar has three choices and a reset. The same choices are in View while History is on screen.
Choice
Options
Last Activity
Any Time, Today, Last 7 Days, Last 30 Days
Sort By
Last Activity, Date Created, Title. Then Newest First or Oldest First, or A to Z or Z to A for Title
Group By
Date, Project, None
Reset puts all of them back. Haruno remembers your choices.
Only the time window hides chats. Its button shows a filled icon while it is hiding some. If it hides everything, the list says No chats match these filters. and offers Clear Filters. Sorting and grouping only change the order. Search keeps its own order, and only the time window applies to it.
Pin, archive, delete
Right-click a card, or use the pin button on it.
Pin chat puts it under a Pinned heading at the top of the list, in every view. Unpin chat takes it back.
Archive moves it out of All Chats into Archived. Unarchive brings it back. An archived chat cannot be pinned.
Delete asks Delete this chat?, and says the chat will be moved to the Trash. You can restore it from there.
Add or move to project… puts the chat in a project, or moves it to another.
The menu also has Copy Path, Reveal in Finder and Copy Session ID. These are for finding the saved chat file, or for giving support an identifier.
What History leaves out
History lists chats you had. It does not list the drafts of questions for management that Haruno writes after a month is closed. Those are Haruno's own scratch work, not a chat. See Findings and questions.
Who has it
Everyone, in the normal view and the advanced view.
What to tell a customer
Nothing you ask Haruno is lost. Every chat is kept, and you can find it again by what was said in it, by when, or by its project. Pin the chats you return to.