Haruno Knowledge base

Account and sign-in

How to sign in to Haruno on a Mac, what the account row and account menu at the bottom of the sidebar show, and how to sign out.

  • Mac appAvailable
  • Windows appAvailableSigning in and out is the Account row in Settings ▸ General, and the welcome screen offers it on first run. The navigation pane has no account row.

You sign in to the Haruno app with your Haruno account. You confirm in your web browser. The app never asks for a password.

Without signing in, a chat cannot start. Haruno says: You're not signed in. Sign in to Haruno in Settings (⌘,) to start.

Sign in

  1. Start

    Click the account row at the bottom of the sidebar and choose Sign In…. Or open Settings ▸ General and click Sign in to Haruno in the Account section.

  2. Confirm in the browser

    Your web browser opens on the Haruno sign-in page. Sign in there and approve. In Haruno the row says Signing in… with a small spinner. Settings says Finish signing in in your browser….

  3. Come back

    When you approve, the row shows your email with your plan under it. You can start a chat.

To stop, choose Cancel Sign In in the account menu, or Cancel in Settings.

If it fails, a box called Couldn't sign in says why, for example Could not start sign-in. Check your connection and try again. It has Try Again and Cancel. When you started from Settings, the message is shown there instead.

The account row and menu

At the bottom of the sidebar, under the screens, is the account row. It shows:

  • Your profile picture, or your initials.
  • Your email on the first line. If there is no email it shows your name.
  • Your plan on the second line.
  • Not signed in when you are signed out.

Click it and a menu opens upward:

ItemWhat it does
Sign In…Only when signed out. Cancel Sign In appears while a sign-in is under way
Connectors…Opens the Connectors window
Settings…Opens Settings
The version, with a blossom beside itClick it to copy the version number, for example to paste into a message to support

Your name, picture and plan are read again every time Haruno opens, so a change made on the website reaches the app without signing in again.

Sign out

Sign out is in Settings ▸ General ▸ Account. It is the red Sign out button next to your email. It ends the Mac's access to your account. It does not delete your books or your chats. To remove those too, use Delete local data… in the same tab. See Settings: General.

Older sign-ins

If you signed in with a very old version of Haruno, the Account section also says Re-sign in to finish updating your account. and has a Re-sign in button. Your account still works until you do it.

Plan and usage

The plan name is under your email. The app does not change plans. Its upgrade button opens the Haruno website.

When you are close to a usage limit, a banner appears in the chat. It says how much you have used and when it frees up. If a bigger plan exists, it has a button to move to it, which opens the website. You can dismiss the banner.

Privacy

Help ▸ Privacy Policy opens the privacy policy on the website, in the language of the app. It is also where deleting your account and data is explained.

What to tell a customer: they sign in once, in the browser, and the app remembers them. Their plan shows under their email. If they ever need to reset the Mac's copy of Haruno, Delete local data does it.

Last updated · PR #2944 · View this version on GitHub

History (1 version)
  1. Internal knowledge base for staff: site, reader keys, assistant, 197 pages and the PR rule (#2944)
    PR #2944Commit a2a7836The page at this version
    What changed
    @@ -0,0 +1,75 @@
+---
+title: Account and sign-in
+summary: How to sign in to Haruno on a Mac, what the account row and account menu at the bottom of the sidebar show, and how to sign out.
+feature: account-and-sign-in
+covers:
+  - apple/Sources/SettingsUI/AccountSettingsSection.swift
+  - apple/Sources/SettingsCore/AccountStore.swift
+  - apple/Sources/SettingsCore/AccountService.swift
+  - apple/Sources/HarunoShell/SidebarAccountRow.swift
+  - apple/Sources/HarunoShell/SidebarAccountMenu.swift
+  - apple/Sources/BackendServices/Account/DeviceSignInService.swift
+  - apple/Sources/ChatUI/UsageWarningBanner.swift
+---
+
+You sign in to the Haruno app with your Haruno account. You confirm in your web browser. The app never asks for a password.
+
+Without signing in, a chat cannot start. Haruno says: <Ui>You're not signed in. Sign in to Haruno in Settings (⌘,) to start.</Ui>
+
+## Sign in
+
+<Steps>
+<Step title="Start">
+Click the account row at the bottom of the sidebar and choose <Ui>Sign In…</Ui>. Or open <Ui>Settings ▸ General</Ui> and click <Ui>Sign in to Haruno</Ui> in the <Ui>Account</Ui> section.
+</Step>
+<Step title="Confirm in the browser">
+Your web browser opens on the Haruno sign-in page. Sign in there and approve. In Haruno the row says <Ui>Signing in…</Ui> with a small spinner. Settings says <Ui>Finish signing in in your browser…</Ui>.
+</Step>
+<Step title="Come back">
+When you approve, the row shows your email with your plan under it. You can start a chat.
+</Step>
+</Steps>
+
+To stop, choose <Ui>Cancel Sign In</Ui> in the account menu, or <Ui>Cancel</Ui> in Settings.
+
+If it fails, a box called <Ui>Couldn't sign in</Ui> says why, for example <Ui>Could not start sign-in. Check your connection and try again.</Ui> It has <Ui>Try Again</Ui> and <Ui>Cancel</Ui>. When you started from Settings, the message is shown there instead.
+
+## The account row and menu
+
+At the bottom of the sidebar, under the screens, is the account row. It shows:
+
+- Your profile picture, or your initials.
+- Your email on the first line. If there is no email it shows your name.
+- Your plan on the second line.
+- <Ui>Not signed in</Ui> when you are signed out.
+
+Click it and a menu opens upward:
+
+| Item | What it does |
+|---|---|
+| <Ui>Sign In…</Ui> | Only when signed out. <Ui>Cancel Sign In</Ui> appears while a sign-in is under way |
+| <Ui>Connectors…</Ui> | Opens the [Connectors window](/macos/connectors/connectors-window/) |
+| <Ui>Settings…</Ui> | Opens [Settings](/macos/app/settings-general/) |
+| The version, with a blossom beside it | Click it to copy the version number, for example to paste into a message to support |
+
+Your name, picture and plan are read again every time Haruno opens, so a change made on the website reaches the app without signing in again.
+
+## Sign out
+
+Sign out is in <Ui>Settings ▸ General ▸ Account</Ui>. It is the red <Ui>Sign out</Ui> button next to your email. It ends the Mac's access to your account. It does not delete your books or your chats. To remove those too, use <Ui>Delete local data…</Ui> in the same tab. See [Settings: General](/macos/app/settings-general/).
+
+## Older sign-ins
+
+If you signed in with a very old version of Haruno, the Account section also says <Ui>Re-sign in to finish updating your account.</Ui> and has a <Ui>Re-sign in</Ui> button. Your account still works until you do it.
+
+## Plan and usage
+
+The plan name is under your email. The app does not change plans. Its upgrade button opens the Haruno website.
+
+When you are close to a usage limit, a banner appears in the chat. It says how much you have used and when it frees up. If a bigger plan exists, it has a button to move to it, which opens the website. You can dismiss the banner.
+
+## Privacy
+
+<Ui>Help ▸ Privacy Policy</Ui> opens the privacy policy on the website, in the language of the app. It is also where deleting your account and data is explained.
+
+What to tell a customer: they sign in once, in the browser, and the app remembers them. Their plan shows under their email. If they ever need to reset the Mac's copy of Haruno, Delete local data does it.