A promo code gives a customer a plan or bonus credit. This page covers typing a code on the Account page, the promo link that fills it in, and the answers a customer can get.
DashboardAvailable
A promo code is made by our team. It does one of two things:
A plan code puts the customer on a plan, sometimes for a limited time.
A credit code adds bonus credit. It stacks on top of any plan.
A customer redeems a code in the Redeem a code card on the Account page, or by following a promo link.
The Redeem a code card on the Account page.
Typing a code
Open Account
Choose Account in the sidebar and find Redeem a code.
Type the code
Capital letters are filled in for you. Spaces around the code do not matter.
Press Redeem
The button stays grey until something is typed. On success the card says "Code redeemed — your plan is updated." The plan badge and the meters on Usage update at once.
After a code is accepted.
The promo link
Our team can send a customer one link that fills the code in for them:
haruno.ai/dashboard/redeem?promo= followed by the code.
The link opens
It opens in the language of the customer's browser. A link that names no language is on purpose.
Sign in if needed
A customer who is not signed in is sent to sign in first. The code is kept and comes back with them. A first-time customer can create their account on the way.
Press Redeem
They land on the Account page with the code already typed, and the line "Your code is filled in — press Redeem to activate it." The code is never redeemed by itself. The customer presses the button.
What a customer sees after following a promo link.
The code is removed from the web address as soon as the page has read it, so reloading the page does not fill it in again. A link whose code is longer than 64 characters is ignored.
When a code is refused
The card shows the reason in a red box.
A refused code.
What the customer sees
What it means
Invalid promo code
The code does not exist, was switched off or has expired. The message is the same for all three, so nobody can tell which codes were ever made.
You have already redeemed this code
Each person can use a code once.
This code has been fully redeemed
The code has a limit on how many people can use it, and it is used up.
Cannot redeem a plan code while a paid subscription is active
A plan code cannot sit on top of a paid subscription. A credit code can.
Cannot redeem a plan code while your organization manages your plan
A member on an organization's plan cannot take a different plan. A credit code can still be used.
A credit code is the easy one
A credit code stacks on any plan. It is never refused because the customer already has a paid subscription or an organization plan. Use a plan code only for a customer who has neither.